Delivery & Return Policy

Delivery and Return

Shipping and Delivery

Purchases are shipped from our respective warehouses by reputed logistics service providers. Please allow the following number of days for delivery from receipt of your order.

• Domestic orders – All domestic orders are processed within 1 business day (except for public holidays, Sundays and force majeure conditions). You can expect delivery of the order within 3-5 business days
• For International orders – All International orders are processed within 2 business days (except for Public Holidays, Sundays, and force majeure conditions). You can expect delivery of the order within 7-10 business days. We are shipping to all regions except Lebanon, Pakistan, Ukraine & Israel.
• We offer free international shipping for all orders valued at USD 100 and above. For orders of less than USD 100, there is a flat shipping charge of USD 20.

Custom charges and handling rates if applicable, will be shared at the time of delivery by the logistics service provider. Please find below the terms and conditions about Custom and Handling charges:

• Your shipment could be subject to Customs Duty Charge / Import Duty / Other applicable government taxes on arrival in the destination country.
• Check the tentative Customs Duty Charge / Import Duty / Other applicable government taxes on the respective government portals.
• Before placing the order, kindly check the cosmetic laws and regulations established by the local government in your country.
• These charges will have to be borne by the customer. Jivanta Herbal is not liable for paying them under any circumstances.
• The shipping charges mentioned in the total order value do not include these charges.
• If the customer refuses to pay the liable shipment customs charges upon its arrival in the destination country the brand will deduct complete shipping and return duty charges from the customer order value while processing the refund.
• Order deliveries will be made between 10:00 AM – 6:00 PM Monday – Saturday. (excluding Sundays and public holidays)
• Goods receipt will need to be signed upon delivery. Subject to your unavailability to sign your delivery, please suggest an alternative recipient i.e. a family member, colleague, neighbour, etc. However, Jivanta Herbal takes no responsibility for goods signed by an alternative person.

Shipping Charges

• Domestic Orders: We ship products throughout India and all orders qualify for free domestic shipping (except free trial orders).
• For International Orders: We offer free international shipping for all orders valued at USD 100 and above. For orders of less than USD 100, there is a flat shipping charge of USD 20.

Returns and Refunds

At Jivanta Herbal, we strive to give you the best possible shopping experience. However, considering that opened or damaged products cannot be reused, we cannot accept the exchange or return of opened or used products once sold or delivered.

In case of damage or quality issues with the product, we can only exchange the product if reported within the specified timeline as mentioned below:

• If you receive a Tampered or Damaged product, please inform our Customer Care within 24 hours of receipt, with supporting Images and Video, so that we can address your concern at the earliest.
• For any product quality complaints, please contact our Customer Care within 7 days of your order delivery.
• Jivanta Herbal is not responsible for any damage caused after delivery. Damages due to neglect, improper handling or wrong application will not be covered; under our Exchange / Returns Policy.
• Exchange of products will be accepted only if the products are returned in a saleable condition and their original packaging, in an undamaged condition and subject to the following terms:
• Returns and exchange requests will be subject to checking and vetting by Jivanta Herbal.
• No Refund shall be made once goods are sold.
• Please call us on < customer care number: +91 8588895705> - Monday-Saturday (10 AM to 7 PM) or WhatsApp us at +91 8588895705 or Email - info@jivantaherbal.com where our Customer Care Specialist will be happy to assist you.